Terms & cancellation

Your reservation

• A reservation is confirmed only when the confirmation screen is shown and a booking reference is issued. Keep the reference and confirmation email for arrival.
• Please check the date, arrival time, party size, venue experience, and selected bed or area before confirming.
• Pool reservations are for the selected sala or sunbed for the operating day. Restaurant and lounge reservations are by area; the team assigns your exact seats when you arrive.
• Guests must follow venue rules, staff instructions, legal age requirements, and respectful conduct. The venue may refuse service where reasonably necessary for safety or serious misconduct.

Pool prepayment and minimum spend

For a normal pool booking, the amount charged at checkout is your prepaid minimum spend for food and drinks during that visit, unless checkout clearly labels the date as a special event or entry fee. A special-event entry fee is not credited to the food and drink bill.

Restaurant and lounge card saving

Some area reservations require a card to be saved without an immediate charge. Where shown at checkout, a no-show fee of THB 500 per guest may be charged only if the party does not arrive and the booking was not cancelled at least 24 hours before the scheduled arrival. Other area reservations are free and require no card.

Cancellation and refunds

• Cancel more than 24 hours before the scheduled arrival: a prepaid pool booking receives a full automatic refund; a saved-card reservation is released without charge.
• Cancel 24 hours or less before arrival: prepaid amounts are non-refundable. For a saved-card reservation, the no-show terms shown at checkout continue to apply if the party does not arrive.
• No-show: prepaid amounts are non-refundable. If checkout disclosed a saved-card no-show fee, the disclosed amount may be charged once.
• Card refunds are issued back to the original payment method and may take several business days to appear, depending on the bank or card provider.
• If The Door cancels a prepaid reservation and cannot provide the booked service, the prepaid amount will be refunded. This does not limit rights that cannot be excluded under applicable law.

Arrival and changes

Please arrive at the selected time and show your booking reference. Contact the venue as soon as possible if your party size or arrival time changes. Requests are subject to availability and are not confirmed until the venue agrees.

Pricing and errors

Prices are shown in Thai baht (THB). If a clear technical or pricing error is discovered before the visit, The Door will contact you to offer correction, an alternative, or cancellation with a full refund where payment was taken.

Contact and disputes

For a booking problem, contact The Door through the channel listed on the Contact page and include your booking reference. These terms are governed by applicable Thai law, without limiting mandatory consumer rights.