Terms & cancellation

Your reservation

• A reservation is confirmed only when the confirmation screen is shown and a booking reference is issued. Keep the reference and confirmation email for arrival.
• Please check the date, arrival time, party size, venue experience, and selected bed or area before confirming.
• Daytime spot reservations are for the selected sala, pool sunbed, beach sunbed, or beach table. Restaurant and lounge reservations are by area; the team assigns your exact seats when you arrive.
• Guests must follow venue rules, staff instructions, legal age requirements, and respectful conduct. The venue may refuse service where reasonably necessary for safety or serious misconduct.

Sala and sunbed minimum spend

The displayed sala or sunbed price — whether the spot is by the pool or on the beach — is the minimum spend for food and drinks during the visit. Nothing is charged when the reservation is made and no card is requested. The visit is settled at the venue.

Restaurant, lounge and Yamas reservations

Restaurant, lounge and Yamas reservations are free reservations. No card or advance payment is requested.

Changes and cancellation

• If your plans change, please notify The Door or cancel as soon as possible so the spot can be offered to another guest.
• The Door does not request or save a card for the reservation and does not charge a no-show fee through the booking system.

Arrival and changes

Please arrive at the selected time and show your booking reference. Contact the venue as soon as possible if your party size or arrival time changes. Requests are subject to availability and are not confirmed until the venue agrees.

Pricing and errors

Prices and minimum spends are shown in Thai baht (THB). If a clear technical or pricing error is discovered before the visit, The Door will contact you to offer correction, an alternative, or cancellation without charge.

Contact and disputes

For a booking problem, contact The Door through the channel listed on the Contact page and include your booking reference. These terms are governed by applicable Thai law, without limiting mandatory consumer rights.